Privacy Policy

Introduction

Veltrixes GmbH ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services. This policy applies to all personal data processing activities carried out by Veltrixes in connection with our business operations.

Data Controller

The data controller responsible for your personal data is:
Veltrixes GmbH
Friedrichstraße 66
44570 Dortmund
North Rhine-Westphalia, Germany
Registration Number: HRB739205
VAT Number: DE347920615

Data Collection

The data we collect may include the following categories of personal information:

• Contact Information: Name, email address, phone number, postal address, and company details
• Communication Data: Records of correspondence, meeting notes, and consultation records
• Technical Data: IP address, browser type, device information, and website usage data
• Professional Information: Job title, company information, and business requirements
• Marketing Data: Preferences for receiving marketing communications and event participation

How We Collect Data

We collect personal data through various means, including:

• Direct interactions when you contact us, request services, or attend our events
• Website forms, including contact forms and newsletter subscriptions
• Automated technologies such as cookies when you visit our website
• Third parties such as business partners and public sources
• Professional networking events and business meetings

Use of Your Data

We use the information we collect about you for various purposes. How we use your information depends on the services you use and your preferences. Specifically, how we use your data includes:

• Providing and managing our consulting services
• Responding to your inquiries and providing customer support
• Processing and fulfilling service requests and contracts
• Sending administrative information and service updates
• Marketing our services where you have consented to receive such communications
• Improving our website and services through analytics
• Complying with legal obligations and protecting our legal rights

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: To perform our consulting services and fulfil contractual obligations
• Legitimate Interest: For business development, marketing, and improving our services
• Consent: Where you have explicitly agreed to specific processing activities
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing

We may share your personal data with the following categories of recipients:

• Service providers and subcontractors who assist in delivering our services
• Professional advisers including lawyers, accountants, and auditors
• Regulatory authorities and government bodies where required by law
• Business partners in joint ventures or collaborative projects (with your consent)
• Third parties in connection with business transfers or acquisitions

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our data retention periods are determined based on the type of information, the purpose for processing, and applicable legal requirements. Generally, we retain client data for seven years after the completion of services to meet professional and legal obligations. Marketing data is retained until you withdraw consent or for three years of inactivity. Website analytics data is typically retained for 26 months.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right of Rectification: Correct inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection practices.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. For detailed information about our cookie practices, please refer to our Cookie Policy.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the following details:

Complaints

If you believe that we have not complied with this Privacy Policy or data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Germany, this is the Federal Commissioner for Data Protection and Freedom of Information (BfDI) or your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, where appropriate, provide additional notice through our website or direct communication.

Additional Information

This Privacy Policy should be read in conjunction with our Terms of Service and Cookie Policy. If you have any questions about our data practices or need assistance with exercising your rights, please do not hesitate to contact us at privacy@veltrixes.top.